We are available to serve you, answer questions or schedule an appointment during the following hours:
Monday – Thursday:
8am – 1pm & 2pm – 5pm
8am – 12pm
Our number one priority in scheduling is giving each child the best possible dental experience. We recommend that preschool children be scheduled in the morning when they are fresh and we can work slowly with the child. School children with a lot of work to be done should be seen in the morning for the same reason. Dental appointments are an excused absence and we will provide you with a school excuse for the day of the dental appointment. Missing school can be kept to a minimum when regular dental care is continued.
Since appointed times are reserved exclusively for each patient, we request that you notify our office 24 hours in advance if you are unable to keep your scheduled appointment. Another patient, who needs our care, could be scheduled if we have sufficient time to notify them. We realize that unexpected things can happen, but we ask for your assistance in this regard.
Every effort will be made to provide a treatment plan which fits your timetable and budget and gives your child the best possible care. We accept cash, check, MasterCard, Visa, Discover Card, American Express and Care Credit. We also accept a variety of dental insurances. Payment is due at the time dental treatment is provided. Any balance carried over 90 days will be turned over to our collection agency.
If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim as a service to you. We recommend that you be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. We make every effort to provide you with an accurate insurance estimate, however, please understand this is just an estimate. The portion not estimated to be covered by your insurance is due at the time of service. Our office will allow 40 days for your insurance to pay on your claim. We file insurance electronically so your insurance company will receive each claim within days of the treatment. If your insurance does not pay within 40 days, or if the insurance payment differs from the amount estimated, a statement will be mailed to you and the balance is your responsibility.
Please realize that dental insurance is meant to be an aid in receiving dental care. No insurance pays 100% of all procedures. Many patients think that their insurance pays 90-100% of all dental fees. In reality, most plans only pay between 50-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage or the type of contract your employer has set up with the insurance company.
Our office does not accept payment from secondary insurance plans, with the exception of Medicaid. If you carry a secondary insurance we will be glad to provide you with a copy of your Superbill to assist you in filing your secondary claim.